This manual presents the rules, regulations, bus operator performance code, and policies (collectively, the “Rules”) of the Regional Transportation District applicable to employees within the bargaining unit and its contracted bus operators. The Regional Transportation District (“RTD”) is more often judged favorably or unfavorably on the character and performance of its employees and contractor operators than by any other single thing. The Agency is interested in aiding you, as its representative, in doing the best possible job toward rendering safe, clean, and efficient service to the riding public. This manual is presented to you to assist you in the proper performance of your duties. Throughout this document the terms “RTD” and “agency” will apply equally to all employees of RTD including contracted employees.

When you accepted a position to operate a bus for RTD, you assumed certain responsibilities which are essential to the proper performance of your job. Your continued employment is your commitment of willingness to comply with the Agency’s rules and regulations to render the Agency efficient service.

You as an RTD or contractor employee are expected to be truthful and honest in your actions. You are expected to carry out work assignments and official orders of your management representatives as assigned and to perform your duties in a competent and proficient manner.

The following Rules are subject to revision or change from time to time. Any such revision or change will be noticed and evidenced by posted bulletins and will take effect on the date specified therein. It is your responsibility to review bulletins on a daily basis to ensure that you are aware of any changes to the Rules. Ignorance of the Rules and to posted changes is no excuse.

In case of an accident, a disabled bus, or other trouble, an immediate report must be made by radio or by telephone to the dispatcher’s office. You must obtain all of the appropriate phone numbers from your supervisor/manager.

Employees and contract operators must remember that they are working in tax supported public service. The most important people in our business are the customers we serve. Our product is service, and our obligation must be to make that service as attractive as possible at the least possible cost while maintaining high efficiency, productivity and effectiveness. Public relations, good or bad, do not come from what we SAY about ourselves. They come from what we DO and how well we do it.

All RTD and contractor employees are expected to conduct themselves in a professional manner. RTD operators both for Bus and Light Rail as well as contractor operators have a great deal of responsibility to both RTD and their customers. As professional drivers you are expected to operate your vehicles with caution, adhering strictly to the rules of safety. You should adjust for poor weather and adverse operating conditions and anticipate the moves of other vehicles whether they are proper or not. You are entrusted with many lives each day. Your customers trust you. Getting them to their destination safely should be a source of pride for you